Important Steps to Take to
Prevent Becoming a Victim of Fraud

Scammers are always trying to gain access to consumer financial accounts. By staying alert and taking a few proactive steps, you can help safeguard yourself against fraudulent attempts to gain access to your money and information.

• Never give your username, password, PINs or two-factor verification codes to anyone.
• Make sure your email account has two-factor authentication enabled.
• Enable biometric authentication for LOC Digital Banking on your mobile device.
• Ensure that you have your mobile device enabled to receive SMS alerts and notifications. This can be managed under Tools>Settings>Security.
• Set-up an alert in Digital Banking for every login attempt. This can be found under Tools>Alerts>Authentication Alerts. Alerts can be delivered via SMS text, Push Notifications or Email. LOC recommends SMS text or Push Notifications to the mobile device you regularly use.
• As email accounts can often be hacked and are vulnerable to fraudsters, LOC highly recommends turning off email delivery for two-factor verification codes. This can also be configured under Tools>Settings>Security.
• Use Card Management functionality to set up controls and alerts for your LOC Debit and Credit Cards.
• Monitor to your online access for new External Account activity. If you notice an External Account you don’t recognize, change your username and password, and contact us immediately.
• Be mindful of Phishing attempts. Phishing is when someone sends an email pretending to be a legitimate entity to scam someone else into providing personal information that will be used for identity theft.

LOC Credit Union will never call or text and ask you for usernames, passwords, PINs or two-factor verification even if it appears to be from a LOC Credit Union phone number. If you receive such a call, hang-up immediately and call us back at 800.837.4562 to alert us of the situation. We may ask to confirm personal or sensitive information if you call us.

As a precaution and to help you monitor your account activity, LOC Credit Union proactively enables alerts for profile and contact information changes done in Digital Banking as well as alerts for adding External Accounts and Transfers.

Finally, if you have concerns about any transaction you are conducting or asked to conduct on behalf of another individual, talk to us first about it. We can help you determine if you are about to be a victim of a fraud or scam.