Frequently Asked Questions
Most all the functionality of the online platform is available on the mobile platform, with just a few minor exceptions.
Usually within 10 minutes unless a hold is applied or the item requires review. Common reasons a hold is applied include: large deposit amounts, third party checks, deposited checks returned unpaid, etc.
When the funds are available, you will be able to see the amount in the available balance of the account you selected when you submitted the mobile deposit. You may need to logout and log back in to see the deposited item reflected in your balance.
No, only the check amount, date of deposit, deposit account and status will be listed.
Select Deposit Checks, the account you wish to deposit to, enter the amount of your check and sign the back of your check and your account number. In addition to your signature and account number, you must also write in the endorsement area "For Mobile Deposit Only at LOCCU"
You will then be prompted to capture a photo of the front and back of your endorsed check with your mobile device. Be sure to capture a clear picture with all 4 corners of the check in your mobile device’s camera screen. Then submit your deposit. After your deposit is submitted, you will receive a confirmation message on your mobile device along with an email confirmation.
Please contact us at 800-837-4562 for assistance.
Yes! Once your card(s) have been added to your digital wallet, checking out at retailers, online or within the apps is super simple! It’s so simple, you may never swipe or insert your chip again! To ensure there are no issues, make sure your device is updated with the most current software. If you do run into any issues, give us a call or visit your device’s site for further instructions including step-by-step directions for your digital wallet.
Getting started with ClickSWITCH is easy! Once you’ve been enrolled, you’ll need the SwitchTRACK code provided to you during enrollment, or you can activate your ClickSWITCH account through the Welcome Email you received. Depending on your financial institution, you may be able to log in through online banking as well.
The newest device model typically has the ability to use the digital wallet feature. However, some older models may not be compatible. It’s important to make sure you have the most up to date software installed on your device. Not sure if your device is compatible? Head over to your device’s website to confirm compatibility.
You’ll need to gather all of your automatic payment and direct deposit information to get your switches started. A previous statement is a great source of information for the automatic payments and direct deposits tied to an account.