Frequently Asked Questions
You can easily reset your Digital Banking password whether you're using a computer, tablet or your mobile device. Start by clicking on the "Forgot Password" link. From there, you'll need to enter in some information to help confirm your identity:
-
Digital Banking Username
- Social Security Number
- Member Number
- Date of Birth
Click Continue. After that, you will have the option to reset your password via SMS Text Message, e-Mail or Voice Call. Whichever option you choose, will provide you with a temporary code. Use that code to then create a new password. Make sure your password meets all of the necessary requirements in order to keep your account secure:
- At least ten characters
- At least one lowercase letter
- At least one uppercase letter
- At least one number
- At least one special character
If you run into any issues, please reach out to our Contact Center during business hours at 800-837-4562.
You can stop paper statements by enrolling in Digital Banking and signing up for eStatements. Once you have enrolled. simply click on the eDocs tab to change your statement preference from paper to electonric.
Please note that if you have more than one account/member number, you will only be able to enroll the account used to register for digital banking. Please contact us to enroll your other account.
Items being sent by mail, including payments, should be sent to:
LOC Credit Union
PO Box 760
Farmington, MI 48332-0760
Please do not send mail to individual branch locations.
Yes! Online Estate Planning offers the same level of validity and function as its traditional counterpart, with added advantages (such as affordability and accessibility). By leveraging advanced technology alongside exceptional customer support, their services ensure a smooth experience from start to finish, simplifying estate planning for everyone. Trust & Will is the trusted estate planning partner of 100+ financial institutions across the US.
We are not a law firm, and we are not a substitute for a lawyer or a law firm. We cannot give legal advice, guidance, or services. No attorney-client relationship is formed by any interactions with us and information provided to us is not protected by the attorney-client privilege.
Most people complete a Will in 15 minutes, and a Trust in about 20 minutes. All your answers are saved as you go, so feel free to pause and come back to pick up where you left off at any time!
Wills and Trusts have a lot of overlap, but also a lot of differences.
Wills are simpler documents that let you name guardians for kids and pets, designate where assets go, and specify final arrangements. The simplicity of a Will does come with some drawbacks: a Will offers more limited control over the distribution of assets and often must go through a probate process after death.
Like a Will, a Trust also controls the disposition of assets but provides greater control over when and how your assets are distributed. Trusts only apply to assets held in the Trust, so you will need to transfer assets to the Trust. This makes a Trust a little more complex to set up, but it brings a major benefit. Trusts are also often used to minimize or avoid probate entirely, which can be a huge draw for many and justifies the additional work upfront needed to create a Trust.
Both are ways to say who will receive your assets - Each has different ways of distributing those assets, as well as different advantages and disadvantages.
You can activate your debit card using the Card Management feature in Digital Banking or by calling 866-762-0558. You will need to call from your primary phone number to complete the activation process by phone. Regardless of the activation method you you chose, you will be able to select your PIN during the activation process.
Yes! Once your card(s) have been added to your digital wallet, checking out at retailers, online or within the apps is super simple! It’s so simple, you may never swipe or insert your chip again! To ensure there are no issues, make sure your device is updated with the most current software. If you do run into any issues, give us a call or visit your device’s site for further instructions including step-by-step directions for your digital wallet.
You can close your account by visiting one of our branches. You can also call and request the paperwork be sent to through DocuSign.
The newest device model typically has the ability to use the digital wallet feature. However, some older models may not be compatible. It’s important to make sure you have the most up to date software installed on your device. Not sure if your device is compatible? Head over to your device’s website to confirm compatibility.
For most users, our external transfer limits are as follow:
- $2,500 per day
- $5,000 per week
- $10,000 per month
New members may have lower limits. You can verify you limits in our digital banking platform.
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Text: 248.474.2200
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Saturday 9 am to 1 pm

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