Frequently Asked Questions
You can easily reset your Digital Banking password whether you're using a computer, tablet or your mobile device. Start by clicking on the "Forgot Password" link. From there, you'll need to enter in some information to help confirm your identity:
-
Digital Banking Username
- Social Security Number
- Member Number
- Date of Birth
Click Continue. After that, you will have the option to reset your password via SMS Text Message, e-Mail or Voice Call. Whichever option you choose, will provide you with a temporary code. Use that code to then create a new password. Make sure your password meets all of the necessary requirements in order to keep your account secure:
- At least ten characters
- At least one lowercase letter
- At least one uppercase letter
- At least one number
- At least one special character
If you run into any issues, please reach out to our Contact Center during business hours at 800-837-4562.
You can stop paper statements by enrolling in Digital Banking and signing up for eStatements. Once you have enrolled. simply click on the eDocs tab to change your statement preference from paper to electonric.
Please note that if you have more than one account/member number, you will only be able to enroll the account used to register for digital banking. Please contact us to enroll your other account.
Before contacting us, please make sure you did not block the card using our mobile app. If you did, you can un-block it within the app. Otherwise, please contact us so we can help you.
Cryptocurrency investment fraud, which the media commonly describes as "pig butchering," is one of the most prevalent and damaging fraud schemes today.
In pig butchering scams, victims are approached on dating, social media, or messaging apps and lured into making larger and larger investments. The term “pig-butchering” is based on the practice of fattening a hog before slaughter. At first, the scammer will make sure to post what looks like a gain on their investment. The scammer may even allow the victim to withdraw money once or twice to convince them the investment is safe and coherse them to invest more additional funds. At this point, the victim’s funds have been stolen by the scammer and then the real headache begins. The victim’s pleas for the return of their funds result only in demands for more money, often in fabricated taxes and fees.
Source: Mass.gov
In investment manager schemes, scammers contact potential investors claiming to be successful “investment managers.” These scammers often purport to represent well-known cryptocurrency exchanges or cryptocurrency mining enterprises. Many of them claim to have made millions from successful cryptocurrency investments and promise high returns on the victim’s investment. Typically, they set up sophisticated and official looking websites. However, once a victim transfers their funds to the “investment manager” through one of these websites, they often find the money can’t be withdrawn or that withdrawals are subject to large fees.
Source: Mass.gov
In remote work scams, scammers pose as recruiters or managers looking to hire remote, part-time workers. These scams often target people who have provided their contact information on online job boards. The scammers create elaborate fake websites and ask victims to complete sets of repetitive tasks (e.g., “optimizing apps” and “boosting products”). The victims are told that they will be paid commission in cryptocurrency for completing these tasks based on the value of the product being promoted. The scammers usually ask victims to send a small amount of cryptocurrency to open a work account to get started in the position. These positions have a confusing compensation structure that requires victims to make increasing cryptocurrency payments to get assigned additional tasks.
Victims are led to believe they are making money—and may even be able to withdraw small amounts of their “earnings” in the beginning—but in reality, the scammers are just manipulating victims into sending cryptocurrency to the scammer.
Source: Mass.gov
You are eligible if you have a supported device, the LOC app on your device, and if you:
- Age 9 or older
- Have a Checking account
- Are current on all your LOC loans
- Don’t have any negative LOC account balances
You can activate your debit card using the Card Management feature in Digital Banking or by calling 866-762-0558. You will need to call from your primary phone number to complete the activation process by phone. Regardless of the activation method you you chose, you will be able to select your PIN during the activation process.
Yes! Once your card(s) have been added to your digital wallet, checking out at retailers, online or within the apps is super simple! It’s so simple, you may never swipe or insert your chip again! To ensure there are no issues, make sure your device is updated with the most current software. If you do run into any issues, give us a call or visit your device’s site for further instructions including step-by-step directions for your digital wallet.
You can close your account by visiting one of our branches. You can also call and request the paperwork be sent to through DocuSign.
The newest device model typically has the ability to use the digital wallet feature. However, some older models may not be compatible. It’s important to make sure you have the most up to date software installed on your device. Not sure if your device is compatible? Head over to your device’s website to confirm compatibility.
For most users, our external transfer limits are as follow:
- $2,500 per day
- $5,000 per week
- $10,000 per month
New members may have lower limits. You can verify you limits in our digital banking platform.
- Account Maintenance FAQs
- Adjustable Rate Mortgage FAQs
- Auto Loan FAQs
- Bill Pay
- Card Control FAQs
- Digital Banking
- Digital ID FAQs
- Digital Wallet FAQs
- Extended Overdraft FAQs
- General Questions
- Latest Fraud & Scam Trends
- Loan FAQs
- LOC Visa Credit Card FAQs
- LOC Visa Debit Card FAQs
- Miscellaneous Account Services
- Saving/Deposit Account FAQs
- Savvy Money FAQs
- Transfers & Payments
- Trust & Will FAQs
Here to Help

Contact Us
Want to talk to someone?
Call: 800.837.4562
Text: 248.474.2200
Monday - Thursday 9 am to 5 pm
Friday 9 am to 6 pm
Saturday 9 am to 1 pm

Make an Appointment
Need to come in to speak to someone? Make an appointment at one of our convenient locations.