The easiest and most convenient way to pay for purchases.
Visa Zero Liability Policy provides you with maximum protection against unauthorized use of your card if lost or stolen or if the card number is compromised.
Here to Help
Submit a Travel Notification using the Card Management widget in Digital Banking. You can also give us a call at 800-837-4562.
Lost or Stolen Card?
Call 888-241-2510 within the U.S. and 909-941-1398 for collect calls outside the U.S.
In the event of suspected fraud, you can call 888-241-2440 (Option 1) to confirm fraud or no fraud on your debit card.
LOC Visa Debit Card FAQs
Account authorizations may be greater than the purchase when the final amount isn’t known. For example, your card may be authorized when pumping gas for a greater amount because the final transaction amount is unknown at the time of authorization. Most of these transactions have less than a 24-hour hold, and financial institutions are required to remove all holds within 72 hours.
No, the card will still show in your mobile wallet, but authorizations will be declined.
Once your card is unblocked, you may resume using it for transactions.
Our debit cards are eligible for this feature.
Before contacting us, please make sure you did not block the card using our mobile app. If you did, you can un-block it within the app. Otherwise, please contact us so we can help you.
If your VISA Debit Card is lost or stolen:
- Call 888.241.2510 immediately to report it lost or stolen and to receive instructions on how to reorder your card. Call 909.941.1398 if you are outside the U.S.
- If you use our mobile app, you have the ability to block the card under the Card Management Feature
- Monitor your account for fraudulent transactions
By reporting your card lost or stolen any Digital Wallet transaction associated with your physical card will be blocked. It is recommended that you remove the lost or stolen card from your Digital Wallet on your device and add your replacement card once it has arrived and been activated.
You can use the Card Management Tool in our Mobile App to request a new card. Note that this should only be used for cards that are damaged or no longer working and not lost or stolen. If you don't use our mobile app, you will need to contact us to get a replacement card. Instant issue cards are also available at our branch locations.
Your daily ATM limit is $1010. Your daily Point of Sale (POS) limit is $2,500.