Safe & Secure Account Verification
Digital ID* is a safe, secure and hassle-free way to authenticate your identity using your mobile device. Digital ID replaces the need to show your ID or verify your account by providing personal information when you need to access your LOC account over the phone or at any of our branches.
Digital ID is:
- Safe- Digital ID offers enhanced security. You won't have to provide personal information like your birthday or social security number.
- Quick- Easily verify your identity whenever you receive a push notification from LOC Credit Union via the Digital ID feature in our Digital Banking app.
- Convenient- Digital ID is the hassle-free way to control and prove your identity quickly and easily while keeping your personal and account information safe.
Enroll in Digital ID using the LOC Digital Banking App. If you need any assistance or run into any issues, you can call 800-837-4562 or visit any of our branches.
*Digital ID requires the end user to have push notifications enabled. If you have previously declined push notifications, you will be prompted to configure them again after opting in to Digital ID.
Digital ID FAQs
Is it a requirement to enroll in Digital ID?
No, you do not have to enroll in Digital. If you chose to not, we will continue to use our existing methods of verification. (Personal questions, picture ID, etc.)
Is there a fee for using Digital ID?
No, there is no fee associated with Digital ID.
Is Digital ID available on both Apple and Android devices?
Yes, as long as your Apple iOS is 13 and above and your Android is 8.0 and above.
What happens in the event I lose my mobile device?
If you lose your mobile device, your personal information remains encrypted and protected. However, we will not be able to verify your account using the Digital ID option if you do not have your mobile device.
Can I use Digital ID when visiting a branch?
Yes, you can. You'll just need to have your mobile device on you.
An alternative verification method will be needed to ID you until you are able to get back into Digital Banking.
Yes, you can add multiple devices under a single login and label them accordingly, as long as the device is utilizing the LOC Mobile App.
Are you ready to join LOC?
It’s easy to become a member of LOC Credit Union!
Membership is open to anyone who lives, works, worships, or attends school in the state of Michigan.
A current or eligible member's immediate family (spouse, sibling, child, grandchild, parent, grandparent) or an individual living in the same household of a current or eligible member can also join LOC.
Here to Help
Are you a digital banking user?
Login to send us a secure message
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Monday - Thursday 9 am to 5 pm
Friday 9 am to 6 pm
Saturday 9 am to noon
Make an Appointment
Need to come in to speak to someone? Make an appointment at one of our convenient locations.