Frequently Asked Questions

You can use the Card Management Tool in our Mobile App to request a new card. Note that this should only be used for cards that are damaged or no longer working and not lost or stolen.  If you don't use our mobile app, you will need to contact us to get a replacement card.  Instant issue cards are also available at our branch locations. 

Before contacting us, please make sure you did not block the card using our mobile app. If you did, you can un-block it within the app.  Otherwise, please contact us so we can help you. 

If your VISA Debit Card is lost or stolen:

• Call 888.241.2510 immediately  to report it lost or stolen and to receive instructions on how to reorder your card. Call 909.941.1398 if you are outside the U.S.
• If you use our mobile app, you have the ability to block the card under the Card Management Feature
• Monitor your account for fraudulent transactions

By reporting your card lost or stolen any Digital Wallet transaction associated with your physical card will be blocked. It is recommended that you remove the lost or stolen card from your Digital Wallet on your device and add your replacement card once it has arrived and been activated.

Once your card is unblocked, you may resume using it for transactions.

Your daily ATM limit is $1010. Your daily Point of Sale (POS) limit is $2,500.

Our debit cards are eligible for this feature.

Account authorizations may be greater than the purchase when the final amount isn’t known. For example, your card may be authorized when pumping gas for a greater amount because the final transaction amount is unknown at the time of authorization. Most of these transactions have less than a 24-hour hold, and financial institutions are required to remove all holds within 72 hours.

No, the card will still show in your mobile wallet, but authorizations will be declined.