Frequently Asked Questions

You can inform us of upcoming travel using Digital Banking.

For debit cards: Under the Accounts menu, navigate to Card Management.  Select the debit card you will use while traveling, then Travel Alert. 

For credit cards: Under the Accounts menu, navigate to Visa Credit Card details to access the MyCardInfo site.  If you have multiple cards, select the card for travel. Then, under the Account Services menu, select Travel Center.  

You can also give us a call or visit a branch for assistance. 

You will need to make sure you have the wallet application installed on your device.  You will need your full card number, the expiration date and the CVV number.  If you don't have your physical card available, these card details are available under Card Management in Digital Banking.  If you experience any issues with the activation process, give us a call. 

Once your card is unblocked, you may resume using it for transactions.

Our debit and credit cards are eligible to use the block card feature.

No, the card will still show in your mobile wallet, but authorizations will be declined.